Communication - it's all about moustaches

I was running an event about leadership and communications last week. My theme for the event was borrowed from Garr Reynold's "Presentation Zen" book. However, rather than design and presentation technique, I focused on what it takes to be an effective leader and communicator.

The event went very well and I enjoyed interacting with the large group of accountants and actuaries (honestly I really did!). At one juncture we were discussing one of the key facets of what I think creates an engaged workforce - the golden rule of communication zen

...do unto others as they would have done unto THEM...

The group responded positively about this but then one delegate interjected:

...there is no place for empathy in the workplace - just tell them to get on with it and they will...

A silence came across the room only to be broken by the following retort:

...ahhh that reminds me that one of the most important things a leader must have is a moustache...

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